Haha, oh man. The one with all the ads? Infuriating.
And, did they?
They did. And when I called to tell them to remove it they said that there was no note on my account but they would refund the cost as a courtesy. Which caused my blood pressure to skyrocket, me to tell them it sounded like they said I was lying, me saying "have a nice day" in the least nicest tone possible and me writing an email to the head of circulation suggesting that perhaps that customer service person should remove "as a courtesy" from their customer service vocabulary. In other words, it didn't go well.